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Showing posts from January, 2021
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  Ten Management Lessons CEOs can learn from Mahatma Gandhi By Ashok Bhatia (2015) Mahatma Gandhi , revered the world over as an apostle of peace and non-violence, led India’s freedom movement. His birth anniversary gets celebrated on the 2nd of October. Are his teachings relevant to the world of commerce and business? Can CEOs of today learn a thing or two from his aphorisms? Here are few of his thoughts which business owners, CEOs and managers might find of some interest. The future depends on what you do today. Managements who care for their brands re-engineer their business processes and ensure sustainable operations. They respect the environment and the aspirations of the local communities. They ensure compliance with local laws. Ethics and values are strictly adhered to. A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business.
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Corona Virus and Social Harmony By Ashok Bhatia (2020) The year 2020 is turning out to be an extraordinary challenge for individuals, families and businesses. Coronavirus has spread several other viruses – those of fear, uncertainty, hunger, jobs, lack of physical interactions in education as well as in life, and the like. The pandemic has left traditional business models in a shambles. Supply chains have got disrupted. Businesses have shut shops. Industries with some core strengths have diversified into newer markets and products. The first priority happens to be that of servicing the critical requirements of customers while shielding the employees to the extent possible. Economies the world over have taken a severe beating. For a vast majority, sources of income have simply vanished overnight. The virus has exposed, yet again, the fault-lines in our health, social and economic infrastructure. The Innate Goodness in Humanity Many amongst us have already turned cynical towards a propos
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Corona Virus and an early onset of Industrial Revolution 4.0 By Ashok Bhatia (2020) When businesses started limping back to a state of suboptimal normalcy – call it the new normal, if you will – they woke up to the kind of belt-tightening they could do by increasing their dependence on Artificial Intelligence, Machine Learning and many other technological advances. Many digital czars see the pandemic accelerating tech-trends in the long run, driving social good. The future portends enlarging the scope of technology in such diverse realms as education, health, security, agriculture, river management and the like. India has just announced plans to create a health data base for its citizens. Hopefully, when a suitable vaccine comes up, an ambitious roll-out program could be undertaken. According to Genpact CEO Tiger Tyagarajan, the pandemic has cut companies’ digital transformation timelines to as little as 6-12 months from about 4-5 years. Remote working and online transactions have alre
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Corona Virus: Some lessons from Bhagavad Gita By Ashok Bhatia (2020) In Part 2 of this series of thoughts on the challenges posed by the pandemic to business leaders, we had noticed that the same are being met by: Reposing one’s faith in the basic goodness of human beings, Responding to fresh challenges in a creative and innovative manner, Adopting a sunnier disposition, Preparing for contingencies in advance, and Reconfiguring operations with due respect to nature and mother earth. One no longer has the luxury of treating these traits as being theoretical constructs. Leadership is always context-specific and top managements need to evaluate the seniors on the traits listed here. These are the transformative professionals in the organization who need to be brought into critical roles without delay. Much like a befuddled Arjuna twiddling his thumbs at the beginning of  Bhagavad Gita  who is made to realize his true path of righteousness towards the end of this unique Manual of Motivatio
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Corona Virus: Leadership Traits and Human Values By Ashok Bhatia (2020) How have some of our business leaders responded to the challenges posed by the pandemic? Well they appear to be following the popular saying that when times get tough, the tough get going! As per press reports, Sanjiv Mehta, Chairman and MD of Hindustan Unilever, has spoken of the kind of steps taken to boost the company’s prospects by focusing better on health, hygiene and sanitation products. As many as 50 new product and pack innovations are said to have been made. Agility and speed have helped. Manu Jain, MD of Xiaomi India, has said that the pandemic has taught him the importance of empathy and patience during tough times. The ability to be able to put oneself in another person’s shoes stands out. Instant gratification is nowhere on the horizon; patience alone helps. So does slowing down and staying calm. Ronojoy Dutta, CEO, IndiGo, has highlighted the importance of staying connected as well as being transpare
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Values – the real ‘Soul’ of organizations By Ashok Bhatia (2018) Vision and Mission Statements of corporates adorn their walls and can be readily copied. However, the value system of an organization is not something which can be copied very easily. It permeates the entire organization – its hierarchy, its various divisions or departments. It rubs off on most of its employees. Even service providers and supporting manufacturers get tuned to the same frequency. It would perhaps not be wrong to surmise that values are to an organization what the soul is to a physical body. Organizations which thrive over a long period of time and achieve sustainable commercial success would invariably be found to have sound values at the core of their operations. Manifestation of values Small things reflect the values being followed – whether nephews and nieces of the top person are getting freely hired to do jobs they are not competent at, whether spaces in the car parking lot are allotted hierarchy wise
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  Ignoring the small stuff; focusing on Values in business By Ashok Bhatia (2018) The short half-life of all things material If Marie Curie had decided to become a human resources professional at some point of time in her sterling career, she would surely have had something to say about the half-life of so many things:  Interpersonal Relationships, Joys and Sorrows, Promotions, Increments, Awards and other recognition which come one’s way all the time. Even insults, abuses and rebukes hurled at managers by their bosses, whether in private or in public, would have invited a comment or two. Consider this. When one is about to join a company, a sage looking junior executive responsible for handling one at the selection stage would invariably paint a rosy picture about the state of affairs. One would be shown the kind of awards won by the company while discharging its Corporate Social Responsibility mandate. If selected and upon joining, the demo version would continue right into one’s ind
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  The allure of the C-suite appears to be wearing off By Ashok Bhatia (2019) We live in times when the allure of the C-suite appears to be wearing off. Expectations from CEOs of all hues, sizes and shapes are reaching stratospheric levels, with the ostensible result that attrition rates at that level of management reflect an upward tick. A recent report by  Price Waterhouse Coopers  had revealed that the CEO turnover at the world’s 2,500 largest companies rose to 17.5% in 2018 – 3% higher than the 14.5% in 2017. For the year 2018, the first time in the study’s history, more CEOs were dismissed for ethical lapses than for financial performance or board struggles. CEO turnover rose notably in every region in 2018 except China, and was quite high in Brazil, Russia, and India (21.6 percent) while the lowest was in North America (14.7 percent). According to the report, in 2000, a CEO could expect to remain in office for eight or more years, on average. Over the last decade, however, average